Risk of loss and the title for such items pass to the customer, when the goods are delivered to the carrier. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address etc.) any extra cost incurred by HEALWELL for re-delivery shall be claimed from the Customer placing the order. No request for cancellation of orders once duly placed on the site, shall be entertained.

If recipient is not available at the given address on delivery, the goods would be left with the neighbour along with an attached note. If neighbours refuse to accept the goods, a message will be left on the door asking the recipient to call our office. At this point the order is fully chargeable. For this item delivered by the courier/speed post/registered post, their respective policies apply. HEALWELL reserves the right to charge the order if by any chance the recipient rejects the order for any reason.

HEALWELL shall try its best for prompt delivery; however delayed / early delivery for whatever reason shall not entitle the customer for any damages or compensation and HEALWELL reserves the right to deny its services to any customer, without any explanation.

In order to provide goods service and timely delivery of goods, please provide us your correct Pin- code and phone number. If you want to change the shipping address you have specified on placing the order, you can send us an e-mail and we shall accommodate the changes only if the goods have not been dispatched from our warehouse. Maximum delivery time will be 7 days.